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Unable to change status on gateway when transaction Cart object in /transaction is 'unknown'.
Unable to change status on gateway when transaction Cart object in /transaction is 'unknown'.
ID: 776837
Backlog
Published on 3/23/2023
Last update on 3/23/2023

Summary

In order to cancel or change an order for split scenarios, our gateway requires a cart object. However, if the checkout process via OMS sends a null/unknown cart object, our gateway cannot process these operations, resulting in a parsing error from the Newtonsoft library used in the gateway.

Simulation

To replicate the issue, update the cart object in the /transaction entity with a null value using our API for sending additional data. https://developers.vtex.com/docs/api-reference/payments-gateway-api#post-/api/pvt/transactions/-transactionId-/additional-data

Workaround

If the initial cart object is no longer available, retrieving it and sending it back to the /transaction entity using our API for sending additional data can be a challenging process. If this is the case, please reach out to the VTEX support team for assistance.

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