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Backlog
Order Management
The vtexcommerce-order-changed-v2 template cannot send the reason field, as in version 1 of changeOrders.
Published on
9/11/2025
•
Last updated on
9/11/2025
ID: 1290946
Backlog
B2B
Failure in Organizations Requests status update
Published on
9/11/2025
•
Last updated on
9/11/2025
ID: 1275305
Unresolved
Catalog
APIs Who Saw Also Saw, Who Saw Also Bought, Who Bought Also Bought not always working as expected
Published on
9/10/2025
•
Last updated on
9/10/2025
ID: 712015
Backlog
Order Management
The promotion usage counter is not working as expected involving order splits and incomplete orders.
Published on
9/10/2025
•
Last updated on
9/10/2025
ID: 1289805
Unresolved
Catalog
Product unavailable even with franchised stock
Published on
9/10/2025
•
Last updated on
9/10/2025
ID: 404499
Backlog
Catalog
Special characters might break on portal results for field values
Published on
9/9/2025
•
Last updated on
9/9/2025
ID: 1289146
Backlog
Catalog
DefaultValue property doesn't update on specification API
Published on
9/8/2025
•
Last updated on
9/8/2025
ID: 1226096
Backlog
Connections
Shopee The level of tier-variation not change
Published on
9/8/2025
•
Last updated on
9/8/2025
ID: 1262367
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