The Delivery Split will not be displayed in the UI or in My Orders, when the order has the same 'Shipping Method'.

Known issues

ID: 495352

Backlog

Published on 3/15/2022

•

Last update on 12/16/2022

Summary

The Split Package suggestion is not working properly, when you finish the purchase the UI suggests the split packages in cases of different docks or differents sizes and different shipping strategies. Nowadays the UI is just splinting the packages of cases with different (Shipping Methods), even in the logistcsinfo has differents delivery channels and different docks,

Simulation

Make an order with more then one item, and these items needs to have each one a different delivery channel but with the same Shipping Method. The UI will not suggest the split of packages because the "selectedSla" is like the most significant variable, ignoring the dockids for examaple.

Example:

Two items each one with one "courierId"

ItemIndex:0

${"base64":" ","img":{"width":616,"height":740,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":61089,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Order%20Management/the-delivery-split-will-not-be-displayed-in-the-ui-or-in-my-orders-when-the-order-has-the-same-shipping-method_1.png"}}$

IntemIndex :1

${"base64":" ","img":{"width":707,"height":865,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":71852,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Order%20Management/the-delivery-split-will-not-be-displayed-in-the-ui-or-in-my-orders-when-the-order-has-the-same-shipping-method_2.png"}}$

The UI suggest this as a single package:

${"base64":" ","img":{"width":883,"height":604,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":64186,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Order%20Management/the-delivery-split-will-not-be-displayed-in-the-ui-or-in-my-orders-when-the-order-has-the-same-shipping-method_3.png"}}$

Workaround

The way to avoid this is changing the delivey method of Shipping Strategies.

PS.: This is not a properly workaround, because includes differen behavior on checkout.