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The CRM/masterdata UI is not deleting documents even with the success message
The CRM/masterdata UI is not deleting documents even with the success message
ID: 699374
No Fix
Published on 3/27/2023
Last update on 3/27/2023

Summary

The CRM UI is not deleting documents, although the success message is shown.

Simulation

  • Access the application system (.vtexcrm.com.br)
  • Select a view, like Clientes, click on
    {"base64":"  ","img":{"width":64,"height":56,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":5052,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Storage/the-crmmasterdata-ui-is-not-deleting-documents-even-with-the-success-message_1.png"}}
  • Then, the system will show the documents that belong to the entity data selected
  • Select one document and click on the delete button
    {"base64":"  ","img":{"width":62,"height":54,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":6824,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Storage/the-crmmasterdata-ui-is-not-deleting-documents-even-with-the-success-message_2.png"}}
  • After that, the system will ask to confirm the action
  • After the confirmation, the message "Registro excluído com sucesso!" is shown
  • But the document is still listed when you click on the OK button

Workaround

Doing this action via DELETE Document API:

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