Subscribers report does not show active subscriptions correctly
ID: 587556
No Fix
Published on 5/27/2022
•
Last update on 7/1/2024
Summary
When we export the subscribers report, the information in the TotalSubscriptions and TotalSubscriptionsActives columns are divergent compared to the information shown in the dashboard.
This is due to some subscriptions that were migrated from v2 to v3, because in v2 the architecture was different, being considered by SKU, and in v3 is considered by order.
Simulation
You can simulate this scenario with a subscription that has been migrated from v2 to v3.
- Go to the functionality "Orders > Subscriptions > Dashboards > Subscribers > Export Report";
- Check an email that has at least one subscription with more than one SKU;
- Note that the number of subscriptions in the report will be the same as the number of SKUs, not the subscriptions.
Workaround
There is no workaround available.