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Stucked not found routes on platform
Stucked not found routes on platform
ID: 793457
Fixed
Published on 4/19/2023
Last update on 10/14/2024

Summary

Due lack of notifications and cache issues, some routes are cached in not found in vbase and in rewriter by store-indexer impacting the experience when these routes are available again, being necessary to send a new indexation and new notifications or wait for the store-indexer time to trigger the new indexing again

Simulation

This is an intermittent issue, so, basically, it's not easy to simulate, but once you store routes on vbase and/or rewriter as not found, there's a chance to not receive a notification in a short time to update that

Workaround

For products,

  • Try to not store routes inside the rewriter, unless it's strictly necessary
  • Check if the route is stored in rewriter as not found (type: notFoundProduct) if it is updated for new values:

{   internal{     get(path: "/juego-de-cama-gris-extradoble-fenissa-082031/p"){       from       resolveAs       type     }   } }

  • If the route is stuck in rewriter with not found, you can simply run this mutation to delete that from there:

mutation{   internal{     delete(path: "slugOfYourProduct/p"){       from     }   } }

  • Check if page type API is stuck in a not found and notify the catalog team: https://.vtexcommercestable.com.br/api/catalog_system/pub/portal/pagetype/
  • Reset or remove routes on vbase going into the rewriter app - admin/apps/vtex.rewriter@x.x.x/setup/ - and updating their routes version to a different one - No content will be lost
  • Reindex the routes using store-indexer
  • Save the product to notify the broadcaster directly that the product has changed and then it needs to send new notifications
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