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SKU Specification filters aren't loaded when the SKU is only available in a Whitelabel seller
SKU Specification filters aren't loaded when the SKU is only available in a Whitelabel seller
ID: 431888
No Fix
Published on 3/21/2022
Last update on 2/16/2024

Summary

Since a recent update in the Search behavior, unavailable SKUs' specification filters are not shown in the search result pages.

If a store's architecture rely solely on white label sellers for product availability, the specification filters aren't shown either, because the sellers' availability is not being considered in the search filters.

Simulation

Have zero product availability for a specific search result (search term, department, brand, etc.) in the main store. Even if a white label seller's availability is being shown on the shelves, the filters related to SKU specifications won't show up.

Workaround

Have product availability in the main store. This way, all SKU specification filters will be available.

If this doesn't suit the business' operation, it is possible to customize the front in order to not allow customers to buy items from the main storage.

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