Simulating shipping to different address in repurchase carts in not possible
ID:
Backlog
Published on 7/9/2019
•
Last update on 12/22/2022
Summary
If users identify themselves during Checkout without loging in, the system completes the purchase based on the already available profile information, including the address, making it impossible for the user to simulate other shipping options.
This occurs because the shipping simulation requires, without exception, for a new address to be inserted in order for it to work. And, to that end, the user would have needed to log in. User data will continue secure.
Simulation
- Create your cart;
- Insert an email that was already used to make a purchase;
- Return to the cart;
- Change the ZIP code in the shipping simulator.
Workaround
In repurchase scenarios, inform users that they need to sign in to simulate shipping on the product page.