Menu
Feedback
Start here
Tutorials
Developer portal

Known Issues
Support Rules
Troubleshooting

Frequently Asked Questions
Announcements
Known issues
Seller's logo doesn't appear on the product page
Seller's logo doesn't appear on the product page
ID:
Backlog
Published on 5/8/2018
Last update on 12/22/2022

Summary

When linking a product from the Suggestion module to a seller that doesn't have a registered logo and subsequently registering a logo for the seller, the product page does not show the logo, only the name of the registered seller.

Simulation

  1. Register a new seller without the logo.
  2. Receive and approve products from this seller at the Suggestion module.
  3. Register the seller's logo.
  4. Access the product page in the marketplace.

Workaround

The first option is to force the product reindexation in the marketplace.

If this action doesn't solve the issue, you will need to exclude the product in Sellers SKUs (Delete seller products). After deletion, you must ask the seller to perform the reindexation of the product in order for the marketplace to be notified again.

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback