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Reward value not added or have a different value added to gift card
Reward value not added or have a different value added to gift card
ID: 844079
Backlog
Published on 6/14/2023
Last update on 6/27/2023

Summary

Reward value may not be or have a different value added to the shopper's gift card when the promotion is configured to apply the reward amount when the order status changes to payment approved.

Simulation

  • Create a reward value promotion to apply when the order status changes to payment approved;
  • Finish a purchase;
  • Check the interactions in Order Details in admin; there will not be the message "XX added to the user's fidelity program"

Workaround

  • Select via admin the "Gift Cards" option in the menu, select the shopper's gift card, and click on "Statement" under the Actions column to add the proper value;
  • Configure the reward value promotion to apply when the order status changes to invoiced.
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Contributors
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