Known issues
Order replacement feature doesn't work when the replaced cart and original order have the same value
ID: 866622
Fixed
Published on 7/21/2023
•
Last update on 12/18/2023
Summary
The Order replacement feature doesn't work when the replaced cart has the same value as the original order, and the payment system is "Reuse Payment".
Simulation
- Activate the Order replacement feature;
- Complete an order and change something, for example, from size small to large;
- Make sure the replaced cart has the same value as the original order;
- In the payment step, select "Reuse Payment".
Workaround
Select a payment method different from "Reuse Payment". The previous transaction will be canceled and refunded; a new one will be created.