Known issues
Order refund email not getting sent when additional amount is refunded using new UI (OMS).
Order refund email not getting sent when additional amount is refunded using new UI (OMS).
ID: 563300
Fixed
Published on 4/19/2022
•
Last update on 3/8/2023
Summary
When an order is returned by Marketplace through the "new UI" and an "additional" value is inserted into the "new UI", it generates a giftcard erroneously and with that, Checkout returns an error saying "that there is no value to be reversed and the email transactional "vtexcommerce-order-refunded" is not sent to the end customer.
Simulation
To simulate this case, it is necessary to make a refund, adding an extra value through "New_UI". The sending of the transactional email "vtexcommerce-order-refunded" to the end customer will not be identified.
Workaround
In these cases where the refund occurred in "New_UI", we do not have a workaround. If it is necessary to make a refund, it is possible to do it through Old_UI.