Order not notified carrier leaves label barcode incomplete
ID: 872530
Backlog
Published on 8/1/2023
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Last update on 9/18/2023
Summary
Customers who use Shipping Network partner carriers, when requesting the label issue in Ready to Ship, may get the file with the incomplete barcode, which may prevent the package from being posted.
Simulation
It was not possible to reproduce, only to verify by checking the labels sent by customers with the incomplete barcode and confirming via API that the package was not notified.
Workaround
Notifying the order manually again, makes sure that the carrier is notified and the barcode is complete and the label can be used.