An order creation may fail with the generic exception "A communication error with gateway has occurred and the payment data for transaction {id} not successfully received", which have different root causes. One of them will be related to the internal exception "The requested account information does not exist", which can be seen in the transaction/payment history related to the incomplete order.

The mentioned "account information" is related to a credit card that doesn't exist anymore on the platform. Although it's being offered in the orderForm (cart) as an option, it can't be used. An invalid reference remained on the customer's profile and/or their orderForm.

The root cause for this type of scenario is unknown, so there are no clear steps to reproduce the issue.

When related to this specific root cause, the customer must close the purchase with another credit card. The invalid credit card can also be manually removed from the customer profile using the "my-account" page, or even from the specific orderForm (cart) while logged in, always by the own customer.