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Operations cannot be performed correctly due to null documentType field.
Operations cannot be performed correctly due to null documentType field.
ID: 697107
Backlog
Published on 5/11/2023
Last update on 12/6/2023

Summary

Some providers necessarily need documentType to be different from null, that is, to be correctly filled in to carry out some payment operations.

So far we have two known scenarios:

  1. The absence of this field does not allow the payment to be correctly analyzed by anti-fraud, which causes the transaction to be at risk.
  2. The absence of the field prevents the payment from being authorized and consequently leads to the transaction being canceled.

Simulation

This issue occurs when a client uses information from a company to complete an order. If the company name is used to complete the transaction, the documentType field is left unfilled, causing problems with the approval for the payment.

Workaround

For the first scenario, it is possible to use an internal API to skip the anti-fraud analysis step. Despite being strongly discouraged, it is a possible operation.

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