MELI Promotions UI error

Known issues

ID: 797143

Backlog

Published on 4/26/2023

•

Last update on 5/8/2023

Summary

We currently have an issue with MELI Promotions module, some cases we get the below error in Promotions UI:

"Sorry, an error occured"

This is due to MELI request limits, and we will further investigate on how to avoid this issues when opening the Promotions UI.

Simulation

Inside the menu "Mercado Livre" - "Promotions", sometimes it may have that we have below error:

${"base64":" ","img":{"width":520,"height":330,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":16706,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Connections/meli-promotions-ui-error_1.png"}}$

Workaround

A simple reload in the promotions screen should solve the issue.