Menu
Feedback
Start here


Known issues
Issue with full chargeback of orders with interest
ID:
Backlog
Published on 9/17/2021
Last update on 12/22/2022

Summary

The platform prevents the chargeback of amounts greater than the total amount of the order. This becomes an issue for the chargeback of orders in which the payment method involves interest.

In addition to the total amount, orders have an invoiced amount, which, for legal reasons, may not include the interest applied based on a payment method.

Consequently, the platform returns an error with status 400 when an attempt is made to issue a chargeback invoice with an amount greater than the one previously invoiced.

Simulation

  1. In your store, create an order with interest applied to the payment;
  2. Try performing a chargeback on the total amount paid via API with the invoice submission request;
  3. Notice that the API returns an error with status 400, indicating that it is not possible to issue an invoice of type INPUT with an amount greater than the total amount of the order.

Workaround

You can first issue a chargeback invoice with the invoiced amount (without interest), and then another one with the interest amount.

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback