Known issues
Incorrect price update when a promotion doesn't apply the discount to all the same items in a cart
Incorrect price update when a promotion doesn't apply the discount to all the same items in a cart
ID: 1025539
Backlog
Published on 5/1/2024
•
Last update on 5/1/2024
Summary
When a promotion applies a discount to only one item of the same SKU (e.g. a More for Less promotion), if there is a second promotion for that same SKU, the discount calculation will be applied to the amount already discounted by the first promotion - resulting in a smaller discount than would be given if the second promotion were applied to the initial price of the SKU.
The problem occurs in the price update when a promotion doesn't apply the discount to all the same items in a cart and this causes a "split" (two same items with different prices). When the second promotion is applied, it is applied to the wrong price.
The bug is not given because of a specific promotion.
Simulation
- Create a More for Less promotion, giving the discount to only one item from the same SKU
- Create a regular percentage promotion for the same SKU
- At checkout, see that the discount given by the second promotion is based on the lower value of the SKU, which had already been discounted by the first promotion
Workaround
N/A