Menu
Feedback
Start here
Tutorials
Developer portal

Known Issues
Support Rules
Troubleshooting

Frequently Asked Questions
Announcements
Known issues
Giftcard not getting refund after transaction cancellation
Giftcard not getting refund after transaction cancellation
ID: 491195
Backlog
Published on 6/28/2022
Last update on 11/25/2022

Summary

When the payment is a gift card and an error occurs during the order placement process and the order remains incomplete, then the GC is not refunded after the transaction is canceled.

This issue was first discussed in this thread and basically, there are 2 operations managed by the GC system where this issue might occur:

  1. When the amount of the gift card is debited;
  2. It then saves the transaction info in the SimpleDB.

Simulation

Workaround

Refund manually via the Gift Card UI.

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback