Menu
Feedback
Start here
Tutorials
Developer portal

Known Issues
Support Rules
Troubleshooting

Frequently Asked Questions
Announcements
Known issues
Giftcard HUB setting 'R$' as the automatic currency on the UI
Giftcard HUB setting 'R$' as the automatic currency on the UI
ID: 690794
Backlog
Published on 11/3/2022
Last update on 11/25/2022

Summary

On the transaction UI page on the admin, we can see the list of all the transactions made on the account. We can see that all the payment methods show the correct currency from the account's country, except in cases of the Giftcards, from the GiftcardHUB connector. If the transaction is made with Giftcard + another payment method, the correct currency is applied. The bug only occurs when the transaction is made exclusively with Giftcard. In this scenario, the currency shown is the Brazilian Real currency (R$), regardless of the country of the account.

This bug doesn't impact on the transactional flow. This means that the transactions made with giftcard are still able to be authorized, approved, captured and finished without problem. It is only a UI problem that can cause confusion to the user of the admin (merchant).

Simulation

Enter the Transaction UI page and filter by Giftcard.

Workaround

As far as we were able to see, there is no workaround for this situation

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback