Faststore is not receiving RC events

Known issues

ID: 1136559

Backlog

Published on 11/18/2024

•

Last update on 11/18/2024

Summary

Faststore is not receiving RC events from PDP.

Simulation

Try to access a PDP from a Faststore website and look for the request to RC v8 event on the network tab. You can confirm this behavior in our defalt store:

${"base64":" ","img":{"width":1718,"height":757,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":519786,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/FastStore/faststore-is-not-receiving-rc-events_1.png"}}$

It is only working on the checkout:

${"base64":" ","img":{"width":1565,"height":720,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":229970,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/FastStore/faststore-is-not-receiving-rc-events_2.png"}}$

Workaround

N/A