Known issues
Exporting images with incomplete URL
Exporting images with incomplete URL
ID:
Backlog
Published on 9/15/2018
•
Last update on 12/22/2022
Summary
When exporting the spreadsheet with the images registered in the SKUs, if the store account name starts with a 'p' the exported URL is incomplete. For example:
Store name: papelariavtex Image URL: papelariavtex.vteximg.com.br/arquivos/ids/157696/folha-a4.jpg URL exported in the spreadsheet: apelariavtex.vteximg.com.br/arquivos/ids/157696/folha-a4.jpg
Simulation
In case your store starts with the letter 'p':
- Navigate to Catalog > Import and Export > Export images;
- Click Export to Excel.
Workaround
The Workaround is to use a formula in excel to insert the 'p' into the URL. Alternatively, use any other method to complete the URL.