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Error when reaching pages over 333 on a entity list (more than 10.000 documents)
Error when reaching pages over 333 on a entity list (more than 10.000 documents)
ID: 334407
Backlog
Published on 2/27/2023
Last update on 2/27/2023

Summary

When the store has more than 10.000 documents, so more than 333 pages, when trying to reach the latest pages on CRM, there is a message error:

VTEX - Master Data: Ocorreu um erro inesperado no sistema. Por favor tente novamente, caso o erro persista entre em contato com a VTEX.

{"base64":"  ","img":{"width":765,"height":498,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":65011,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Storage/error-when-reaching-pages-over-333-on-a-entity-list-more-than-10000-documents_1.png"}}

Simulation

  1. Go to a CRM on an entity with a lot of data (more than 10k documents);
  2. The error will happen when trying to reach a page that would retrieve the 10.000th document or over. Usually by page 334 (10000 / 30 = 333.33 ~~ 334)

Workaround

If the store wishes to retrieve the latest data, they can use the Scroll documents API:

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