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Checkout UI loops when not receiving correct SLA values from logistics system
Checkout UI loops when not receiving correct SLA values from logistics system
ID: 485016
No Fix
Published on 5/4/2022
Last update on 2/16/2024

Summary

We've identified a scenario where the checkout UI loops when it doesn't receive the SLA for one of the items;

Step 1 Checkout UI simulates shipping to optimize delivery and choose a shipping option beforehand, this simulation is initially done individually and with that it receives the same SLA (Normal) for both items;

However, when checkout tries to post again by sending both options as selectedSla: "Normal" logistics returns that it is not possible to honor the same SLA for both items; the UI sends again a new post with selectedSla: null for the second item leaving it unavailable, and the UI goes back to step 1.

The loop occurs because the checkout UI continues to validate and understand that there is a way to send both items through the same SLA , however during the pipeline the logistics response does not deliver Sla for the second item.

Simulation

There is no way to easily replicate the scenario because the scenario is linked to the logistical configuration

Workaround

N/A

Contributors
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