Menu
Feedback
Start here
Tutorials
Developer portal

Known Issues
Support Rules
Troubleshooting

Frequently Asked Questions
Announcements
Known issues
Checkout API may not group packages when two or more sellers can fulfill
Checkout API may not group packages when two or more sellers can fulfill
ID: 802156
Backlog
Published on 5/3/2023
Last update on 5/8/2023

Summary

When two or more sellers can fulfill a cart with more than one item, Checkout API may not group packages selecting different sellers for each product. This increases the shipping value for the shopper.

This behavior was noticed when two items were added to the cart; one of the items could be fulfilled by only one seller, and a package split happened even though the other item could be fulfilled by the same seller. But it's not limited to thethis scenatrio.

Simulation

There is no easy way to replicate the scenario, but refer to orders/cart where the issue happened.

Workaround

N/A

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback