The OMS has a tool for the automatic follow-up of mail deliveries (and those using other methods of transport), registering changes in the order, emailing the latest position to the customer and, finally, marking the package as delivered – this information is also passed on to the marketplaces.

Recent changes at the Post Office have made our integration stop working, and the service responsible for this task will have to be rewritten.

The only thing necessary is a valid tracking code for each order. On the following days, as this tracking code is updated, emails should be sent, and this will obviously not happen.

It's possible to send tracking updates via API, with emails continuing to be sent. The same is true for the delivery confirmation, which can also be done on the OMS interface.

Delivery confirmation via OMS is also passed on to the marketplaces.

Now, we offer the VTEX Shipping Network, a logistics solution to integrate your operation with Correios and/or carriers with partnerships with VTEX. All of your store's orders linked to this solution will have the tracking automatically updated. (Valid only for Brazil)

Another option is to use solutions developed by partners to track deliveries by Correios, such as XP Agência's tracking system.