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Address Form is not shown when the shopper opts to insert a new address
Address Form is not shown when the shopper opts to insert a new address
ID: 1061637
Backlog
Published on 7/5/2024
Last update on 7/5/2024

Summary

Sometimes, when an identified shopper tries to add a new address in checkout's shipping step a message requiring authentication is requested but the address form is not shown and can't be filled.

Simulation

  • Go to checkout, identify as a shopper with a complete profile and proceed to the shipping step;
  • Choose the option to deliver to a new address;

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  • Enter the postal code and a message requiring authentication will appear.

{"base64":"  ","img":{"width":354,"height":179,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":8175,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Checkout/address-form-is-not-shown-when-the-shopper-opts-to-insert-a-new-address_2.png"}}

Workaround

N/A

Contributors
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