The integration with marketplaces does not expect that cancellations are carried out by the seller, since the communication of orders is made from the seller to the marketplace, and not the other way around.

Therefore, even if the order is cancelled with the seller, it will follow its flow in the marketplace, since it will not be notified about this change.

In this situation, the storeowner must carry out the cancellation manually, directly in the interface of each marketplace. This way, the order will be cancelled in the two interfaces.

Every action taken on an order is registered in the Orders module. To view this log, follow the steps below:

1. In the VTEX Admin, go to Orders > All Orders, or type All Orders in the search bar at the top of the page.
2. Select the desired order.
3. In the Order History section, click View Interactions.