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Why is my product appearing in the wrong category?
Why is my product appearing in the wrong category?
Published on 1/23/2018
Last update on 8/24/2022

If you think a product is being displayed in the wrong category, there are a few things we can do to test this scenario. Follow the steps below to review it.

API Verification

The first step is to perform a GET request to Catalog API's Get Product by Id API endpoint.

The response of this call brings the information of DepartmentId and CategoryId, as we may see in the image below:

{"base64":"  ","img":{"width":200,"height":100,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":5277,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/faq/Marketing%20&%20Merchandising/why-is-my-product-appearing-in-the-wrong-category_1.png"}}

Then you should compare this response to the Ids that appear in your category tree. To access your category tree, follow the steps below:

  1. Enter the Catalog module.
  2. Click on Categories.
  3. Click the + button to see your category tree.

Ready! Now just compare the values and check if the data matches.

If the product is in the wrong category, simply change the category product. Click here to learn how to register the product's category.

Similar Category

At VTEX, you may register products in similar categories. With that, products that have similar categories will be displayed in the shop windows of those categories pages.

This may cause the impression that the product is being displayed in the wrong category. To check if your product has a similar category, visit our article on how to set up similar categories.

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