Why is “Let me know” not showing?

Frequently Asked Questions

Published on 4/27/2017

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Last update on 12/31/2019

The basic settings for displaying Let me know when the product is not available are as follows:

CMS module > Settings > General > “Show "Let Me Know" when out of stock” flag.
Template settings – Use of vtex.cmc:BuyButton control on page template.

However, there is a situation in which despite having set up the items above, “Let me know” does not appear. This happens when the Category display type is marked as “List of SKUs”.

${"base64":" ","img":{"width":815,"height":289,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":28246,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/faq/Marketing%20&%20Merchandising/why-is-let-me-know-not-showing_1.png"}}$

In this case, in addition to the default settings, the use of the vtex.cmc:SkuSelection control is required, even if there is only one SKU per page.

So, when the product category is set up as “List of SKUs,” as shown in the image above, the control vtex.cmc:SkuSelection must be included in the page template so that the “Let me know” is displayed.