Frequently Asked Questions
Why are my orders not integrating with Mercado Livre?
Why are my orders not integrating with Mercado Livre?
Published on 3/26/2019
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Last update on 3/22/2023
In the case of Mercado Livre, when an integration token is deactivated - no matter the reason - the orders placed on that marketplace are not sent to the VTEX platform. To solve this issue, the answer is quite simple: you will have to redo the integration process.
In order to do this, the first step is accessing the integration registration:
- Access the Marketplace module
- Click on Integration
- Look for the Mercado Livre panel
- Click on the gears icon
- Click on _Edit config
From there onwards, you'll need to redo the integration process.
- Click on the deactivate button
- Select Save configuration
Wait for about 15 minutes, then proceed with the following:
- Access the integration registration page. Repeat the first five steps on this tutorial.
- Click on activate
- Click on save configuration
Having done this, wait for 15 more minutes. The most important step of this process begins now:
- Access the Mercado Livre panel
- Login with the account you wish to integrate
- Redo the authorization process
- Save the configurations.
Done! By doing this, your integration will go back to working normally after a few minutes.