What to do when a shipping simulation does not show the expected result?

Here, we will provide a step-by-step description about how to check the Logistics settings.

Before we start, please remember that the Shipping Simulation will return the result of the Shipping Calculation API. We recommend always using APIs. If you don’t have access, ask your store administrator and check the role associated with your user.

To illustrate this article, let’s consider a scenario where the X-Box product is not being delivered to Postal Code 22451-451 for sales policy 1. The error message is as follows: "It was not possible to generate the cart. See details below".

Some factors may influence a simulation; so, we recommend that you always start from the basics, checking whether X-Box is an active product and if all settings are correct. The shortest way to do so is in the Indexed-Info.

Then, we must check Logistics as a whole, that is, which X-Box inventory and which carrier are associated with Sales Policy 1. This information is contained in the Warehouse Dock.

This would also be very simple if you use the API. Through the query Shipping Calculation it is easy to identify the carrier’s ID and, thus, to go backwards.

But how can you correct that?

This depends on each retailer; however, after resetting the Inventory-Dock-Carrier Logistics, you may also need to change the carrier spreadsheet.

A fast way to check a carrier’s range of Postal Codes is using the Shipping Amounts tab.