Post-purchase
In this section
"Invalid header signature" error when trying to import freight spreadsheetError "object reference not set to an instance of an object" when uploading a freight spreadsheetError 404 when trying to cancel order. What to do?FAQ - VTEX Shipping NetworkHow to find customers that has ordered the most?I’ve tried to update the freight spreadsheet and an error occurred. What can I do?Null column error when trying to import freight spreadsheetSome gateway affiliations are highlighted in yellow. Why?The order was billed in the ERP but remains in the "Preparing Delivery" status. What to do?Visa Checkout orders do not appear in My Orders sectionWhat to do when receiving an error message during shipping simulationWhen trying to approve payment, Orders Managment returns "authorize-fulfillment" error. What to do?Why an order was cancelled when its status “Ready for Handling”?Why can't I see my carrier on checkout?Why did the carrier calculate freight for a weight lower than the minimum set?Why do I see several transactional emails repeated in an order?Why does the hostName in the Message Center JSON display different information from the Account management?Why does the message "The TimeSpan could not be parsed... " appear when importing the shipping worksheet?Why does the promised date differ from the delivery date?Why doesn’t the order status update?Why doesn’t tracking work?Why has my order stopped on “Ready for Handling”?Why is my freight value wrong?Why is my order with available stock failing in Orders module?Why was my canceled order charged in the client invoice?Why was my order invoiced, but the product is still reserved?