Any order can be cancelled before it is shown as Invoiced.

When cancellation happens, the user is notified through VTEX DO. Thus, depending on the stage of the delivery, the user can confirm or reverse cancellation:

1. If you want to confirm the cancellation, in Orders > All Orders, click the desired order and click Cancel Order.

2. If you want to go ahead with fulfillment, follow with the invoicing, informing the customer that the order cannot be canceled.

Under Cancellation Window status, only the customer’s cancellation request is unilateral, and the store does not confirm. In all other statuses, the store will be informed of the request through VTEX DO.