Orders made with Visa Checkout are closed outside VTEX checkout.

As a result, customers who make a first purchase at the store do not have their profile saved on VTEX Profile System. This way, the user can not access their orders in My Orders section.

For customers already registered at the store, you can access My Orders section and view all orders placed, including those closed through Visa Checkout.

The customer email saved in VTEX must be the same as the one used for signing in to Visa Checkout so that orders can be viewed in My Orders.