Menu
Feedback
Start here
Tutorials
Developer portal

Known Issues
Support Rules
Troubleshooting

Frequently Asked Questions
Announcements
Known issues
Order not notified carrier leaves label barcode incomplete
Order not notified carrier leaves label barcode incomplete
ID: 872530
Backlog
Published on 8/1/2023
Last update on 9/18/2023

Summary

Customers who use Shipping Network partner carriers, when requesting the label issue in Ready to Ship, may get the file with the incomplete barcode, which may prevent the package from being posted.

Simulation

It was not possible to reproduce, only to verify by checking the labels sent by customers with the incomplete barcode and confirming via API that the package was not notified.

Workaround

Notifying the order manually again, makes sure that the carrier is notified and the barcode is complete and the label can be used.

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback