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Settings is a VTEX Admin page that allows you to select the VTEX Pick and Pack settings for your store. The settings are distributed in the following tabs:
Picking
In this tab, you'll find the settings related to the picking of order items. Here, you can set actions the picker can take during the picking process, including notifying you that an order item is unavailable and suggesting replacements.

Picking Strategy
In this section, you can define the picking strategy types you would like for your pickers.
Only the Wave picking strategy is currently available.
Order Changes
In this section, you can set actions related to order changes, such as when items are out of stock.
- Send changes to the OMS: Allows you to send the changes made by the picker to the VTEX OMS. You can enable or disable this option.
- Allow changing item prices: Allows the picker to change the item prices from an order. You can enable or disable this option.
- Allow replacing items: Allows the picker to replace unavailable items from an order. You can enable or disable this option.
- Allow rejecting items: Allows the picker to reject unavailable items from an order. You can enable or disable this option.
- Allow changing item quantity: Allows the picker to change the number of items in an order. You can enable or disable this option.
- Allow adding order notes: Allows the picker to add notes to orders, such as the reason for a price change. You can enable or disable this option.
- Allow adding item notes: Allows the picker to add notes to items, such as why an item was rejected. You can enable or disable this option.
- Rejection reasons: Displays the options available for the picker to choose from when rejecting items from an order. The picker can choose as many options as they want.
- Price change reasons: Displays the options available for the picker to choose from when changing item prices from an order. The picker can choose as many options as they want.
- Limit for quantity changes in order items: Percentage that limits how many items can be changed from an order.
- Limit for price changes in order items: Percentage that limits how many item prices can be changed from an order.
- Total limit for order changes: Percentage that limits the total number of orders that can be changed.
Worksheets
In this section, you can set the options that will be applied to your store worksheets.
- Allow multiple orders in one worksheet: Allows adding multiple orders to a worksheet. You can enable or disable this option.
- Enable quick picking: Allows fast picking and automatic confirmation of product quantities and prices, avoiding the need for manual checks by the picker. You can enable or disable this option.
- Enable express fulfillment: Allows the express fulfillment option, enabling orders to be picked and packed simultaneously. You can enable or disable this option.
- Allow moving orders after the picking process has started: Allows editing worksheets even after the picking process has started. You can enable or disable this option.
- Allow moving orders between worksheets: Allows editing worksheets by moving the added orders between worksheets. You can enable or disable this option.
- Worksheet tags: Allows adding custom tags to optimize the order-picking process.
- Enable dynamic EAN codes: Enables the use of dynamic barcodes, which can be changed based on the product's characteristics, such as weight. You can enable or disable this option.
Onboarding
You can activate the VTEX Pick and Pack app configuration process by following the steps below:
- Click
Onboarding
. - Click
Start
. - Select the options you want to set for the app. This setting will only apply to parentAccount.
- Click
Next
. - Select the worksheets to be managed in the app and the number of tabs you want to create.
- Click
Next
. - Activate the sales associates to whom you want the settings to apply.
- Click
Completed
. - Click
Close
.
Click Save
to save the changes.
Categories
On this tab, you can configure the order of the categories in which the orders will be picked. This enables the picker to manage the order picking process efficiently.

- Fast configuration: Applies the settings to all facilities. You can enable or disable this option.
- Facility: Determines the facility to which the category settings will be applied.
To add a category to the list, click the desired category. To reorder, drag the category to the desired position in the list.
You can import a CSV file or export the already configured list.
Packing
In this tab, you will find the packing settings for order items.

- Allow package reports: Enables the visualization of the package report, which will be displayed on the Orders screen. You can enable or disable this option.
- Allow automatic packing: Allows automatic packaging of orders. You can enable or disable this option.
Configuring package label printing
In this section, you can configure the characteristics of the label that will be attached to the order package. See the available characteristics below:
- Print package label settings enabled: Enables or disables the option to edit the label characteristics.
- Format: Determines the label format.
- Font size (px): Determines the font size (in pixels) that will be printed on the label.
Margins
- Left: Size of the label's left margin in millimeters.
- Right: Size of the label's right margin in millimeters.
- Top: Size of the label's top margin in millimeters.
- Bottom: Size of the label's bottom margin in millimeters.
Dimensions
- Width: Label width in millimeters.
- Height: Label height in millimeters.
Configuring print receipt
In this section, you can configure the order receipt printing characteristics. See the available characteristics below:
- Print receipt settings enabled: Enables or disables the option to edit the receipt's characteristics.
- Format: Determines the receipt format.
- Font size (px): Determines the font size (in pixels) that will be printed on the receipt.
Margins
- Left: Size of the receipt's left margin in millimeters.
- Right: Size of the receipt's right margin in millimeters.
- Top: Size of the receipt's top margin in millimeters.
- Bottom: Size of the receipt's bottom margin in millimeters.
Dimensions
- Width: Receipt width in millimeters.
- Height: Receipt height in millimeters.
Envelopes
In this section, you must add the types of envelopes your store will use to package and ship orders. To add a new envelope, follow these steps:
- Click
Create
. - Complete the fields below:
- Name: Name that will identify the envelope.
- Type: Envelope type. The options are Box, Bag, Envelope, Tape, Paper, and Others.
- Description: Envelope description for internal use.
- Code: Envelope identification code.
- Cubic weight: Envelope cubic weight.
- Height: Envelope height in millimeters.
- Length: Envelope length in millimeters.
- Weight: Envelope weight in millimeters.
- Width: Envelope width in millimeters.
- Click
Save
.
Click Save
to save the changes.
Orders
In this tab, you will find settings for orders processed by VTEX Pick and Pack.

- Download Orders From OMS: Allows exporting orders from the OMS.
- Payment methods: Payment methods used in the orders being exported.
- Shipping method: Shipping methods used in the orders being exported.
- Shipment type: Shipping types used in the orders being exported.
- Order tags: Tags used in the orders being exported.
Click Save
to save the changes.
Automation
In this tab, you will find the automation settings for VTEX Pick and Pack processes.

To create a new automation, follow the steps below:
- Click
Create
. - Complete the Name field with the name of the automation and Automation for with the option you want to automate.
- Click
Save
.
Users
In this tab, you can manage users, admins, and pickers from your VTEX Pick and Pack operation. Users with Admin permission will have access to the VTEX Admin and be able to make changes within the tool. Users with Picker permission can only access the VTEX Pick and Pack app.

To create a new user, follow the steps below:
- Click
Create
. - Select the permission type you want for your new user: Admin or Picker.
- Add users based on the desired permissions:
- Admin permission
- Select the listed user you want to add as Admin.
- Click
Create
.
- Picker permission
- Complete the form with the following information:
- User name
- Name
- Email (required)
- Password (required)
- Facilities
- Allow shipping packages
- Categories
- Click
Create
.
- Complete the form with the following information:
Catalog
In this tab, you can access information about items in orders that are currently in the shipping stage.

The page displays the following information in a table:
Column fields | Description |
---|---|
Item | Product name. |
Product ID | Product identification number. |
SKU | Product SKU identification number. |
EAN | Product EAN number. |
Categories | Categories in which the product is listed. |
Dimensions | Product dimensions. |
Weight | Product weight. |
Weighable | Products that must be weighed to indicate their weight in kilograms or grams, depending on the configuration. |
Temperature | Products that must be stored at a minimum temperature to avoid deterioration. |
Active | Whether the product is available to customers or not. |
You can add bulk SKU IDs and EANs for your products via a CSV file. To do this, follow the steps below:
- Click the
Bulk Upload SKU/EAN
button. - Add the file you want to upload.
- Click
Continue
.
You can also index the catalog to update the product list. To do this, click Index Catalog
and then Continue
.
Indexing the catalog will delete and recreate all its contents, so you could lose all your custom EAN and SKU codes.
Facilities
In this tab, you will be able to add and view your store's facilities.

To create a new facility, follow these steps:
- Click
Create
. - Complete the form with your facility's address. You must complete the Street, City, and State fields.
- Click
Save
.