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Changing tracking data
Changing tracking data

Retailers and customers can track order deliveries by entering their tracking data into the platform. To enter or change tracking data, orders must have been invoiced.

There are two ways of entering order tracking data:

  • Via API: using the Update order's partial invoice (send tracking number) API to implement an integration that sends tracking data in an automated way or in bulk, according to your business needs.
  • [Via Admin:](#how-to-change-tracking-data) manually changing the tracking data for each order.

How to change tracking data

To manually change an order's data, follow the steps below:

  1. In the VTEX Admin, go to Orders > All Orders, or type All Orders in the search bar at the top of the page.
  2. Select the order you want to change. Remember that the order must have an invoice attached;
  3. On the order details page, go to the Invoice section.
  4. Click the Actions button.
  5. Click Edit tracking data.
  6. Fill in the following data:
    • Tracking number: the tracking number provided by the carrier.
    • Access Key: fill in this field if the carrier's website uses an access key to perform the query via URL.
    • Tracking URL: link to the carrier's tracking page related to the order.
    • Select carrier: select which carrier will deliver the order.
  7. Click Save.

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