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Documentation
Frequently Asked Questions
Find the answers to the frequently asked questions in a quick and practical way.
Channels
Order errors in marketplace integrations
These errors are commonly related to one of the following situations.
Post-purchase
Why has my order stopped on “Ready for Handling”?
Ready for Handling is an order flow status awaiting registration the tax receipt in order to invoice it.
Marketing & Merchandising
Why is the product not visible on the website?
This article explains the main means of investigating what adjustments must be made to the product settings.
Post-purchase
Why can't I see my carrier on checkout?
We have listed five scenarios in which such errors occur along with their respective solutions.
Support Resources
Announcements
Announcements
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Request support from VTEX
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Open a support ticket