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Documentation
Post-purchase
Why is my order stuck in “Awaiting fulfillment”?
"Awaiting fulfillment" is a status in the order flow where the system is waiting for the invoice to be issued.
Post-purchase
Why isn’t my carrier displayed at checkout?
We've listed five scenarios in which this behavior occurs and their solutions.
Marketing & Merchandising
Why is the product not visible on the website?
For a product to be visible in the store, it must be supported by the configured logistics.
Post-purchase
Integration errors in marketplace orders
Learn how to identify errors in external orders.
Support resources
Frequently asked questions
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Known issues
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Troubleshooting
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Support rules
See details for the available support plans for different business tiers
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Announcements
Stay up to date with the latest VTEX news
New
Coupon usage limit changed
1 days ago
New
New feature: Promotion budgets
3 days ago
New
New Campaign Promotion form
5 days ago
12 days ago
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