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New error screen in the Admin
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julia-rabello
Published on 10/25/2024
Last update on 11/5/2024

The new error screen in the Admin offers more direct communication, focusing on clear instructions for identifying and fixing issues in the store.

What has changed?

With a focus on improving the user experience, the new error screen includes the following updates:

  • Simplified visual experience: The new error screen has been redesigned with a cleaner, more intuitive look, ensuring that instructions are clear and accessible.

  • Hidden technical details: Technical information has now moved to the browser console, making diagnosis accessible for developers and support teams without exposing complex information to the average user.

  • Automatic reconnection: The screen now makes automatic reconnection once after 10 seconds without requiring user intervention, which increases the chances of resolving issues quickly.

See the new error screen below:

{"base64":"  ","img":{"width":1653,"height":748,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":45629,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/announcements/2024-10-25-new-error-screen-in-the-admin_1.png"}}

What needs to be done?

No action is needed. The new error screen is now automatically available to all Admin users.

If the error persists after following the recommended correction steps, please contact VTEX Support.

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