Known issues
Some unexpected behavior in MasterData
Some unexpected behavior in MasterData
ID: 669048
Backlog
Published on 9/18/2023
•
Last update on 10/10/2023
Summary
Even with data available (documents), the information is not returned as expected. This behavior can impact some of the following functionalities:
- Images in the Site Editor (CMS) are not available, due error message "Something went wrong. Please try again.";
- It is not possible to access entities and its documents due error message "An unexpected error has occurred. Please try again. If the problem persists, contact support.";
- The
_sort
is not respected on Search documents API; - No information is returned when using Search Documents API (an empty response, like
[]
), even when they contain documents.
Simulation
As this is an occasional behavior (cluster-related event), it cannot be simulated.
Workaround
The VTEX team must check the cluster and eventually re-index the data or change the cluster, so that the data will be available again.