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When relating attachments to a service, other services are also changed
When relating attachments to a service, other services are also changed
ID:
Backlog
Published on 2/28/2018
Last update on 12/22/2022

Summary

When you relate one or more attachments to a service type, the relationship of attachments with other service types may also be changed.

Simulation

To simulate the scenario, follow the steps below:

  1. Create two or more attachments (Registering an attachment);
  2. Create two or more service types (How to create a service for an SKU);
  3. Link the attachments to a service type. Then create different relationships for another type of service.

When you save a relationship, you will notice that other relationships can be impacted.

Workaround

Currently there is no workaround for this scenario. If necessary, open a ticket indicating which relationships need to be applied.

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