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Users with more than one order registered on BK entity with different emails can not see the orders on My Account page
Users with more than one order registered on BK entity with different emails can not see the orders on My Account page
ID: 986324
Backlog
Published on 2/21/2024
Last update on 2/21/2024

Summary

Due profile unification some users can have orders with diffents emails, and this a problem to show the orders on my account (my orders) page.

The my orders request this info on BK entity of Master Data to remove the impact of indexing delay, but the BK has the history and orders with different emails. But the OMS has the code line to check if the email returned is correct, checking the consultant email and the email registered on orders.

Simulation

Two orders created with different emails, example joao@gmail.com and joao2@gmail.com, when this user has the unification profile only one email will be valid. After that if the joao2@gmail.com log in on my account page, it will not be possible to see the orders because there is an old order without character "2" on email, so different main key (email.)

Workaround

There is no workaround for now.

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