Known issues
Users can't access Master Data/CRM system when they try to log in by SAML authentication
Users can't access Master Data/CRM system when they try to log in by SAML authentication
ID: 465652
Backlog
Published on 4/13/2023
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Last update on 4/13/2023
Summary
The user can't access Master Data/CRM system via SAML authentication Master Data/CRM system uses another domain (vtexcrm.com.br) and the SAML solution was projected to redirect to myvtex.com domain.
Simulation
Accessing the admin using SAML authentication Click on Master Data/CRM in the menu option. The system will show the login option again. The user selects the SAML login After confirming the SAML login, the system will try to access the CRM system but the login option is shown again
Workaround
The user needs to select another authentication type, like login and password or access code.