Transactions made with PayU do not change from cancelling status
ID: 338124
Backlog
Published on 3/3/2022
•
Last update on 11/25/2022
Summary
When the transaction enters a canceling status it's not possible to recognize therefore it does not change to canceled. The PayU connector send the following error: Response code: PENDING_TRANSACTION_REVIEW - AcquirerMessage : PENDING_REVIEW
Simulation
This error does not happen in all accounts, but it's possible to find filtering the transaction with canceling status.
Workaround
The workaround is to call manually the API: https://developers.vtex.com/vtex-developer-docs/reference/transaction-flow#cancelthetransaction