Menu
Feedback
Start here
Tutorials
Developer portal

Known Issues
Support Rules
Troubleshooting

Frequently Asked Questions
Announcements
Known issues
Transaction stuck in a status prior to the state that it should be
Transaction stuck in a status prior to the state that it should be
ID: 1037765
Backlog
Published on 5/22/2024
Last update on 7/25/2024

Summary

The most common case is transaction stuck in authorized when it should be approved, in this scenario the order can't be invoiced.

Simulation

It's not possible to simulate.

Workaround

Support team can call internal APIs to move the transaction forward.

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback