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Transaction canceled by timeout: 'Timeout no request para o Sistema de Parcelamento'
Transaction canceled by timeout: 'Timeout no request para o Sistema de Parcelamento'
ID: 533844
Backlog
Published on 3/2/2022
Last update on 11/25/2022

Summary

Transaction canceled by timeout, checking the logs in Splunk you can see the following message:

exception_type=Vtex.Commerce.Checkout.Exceptions.CheckoutException exception_message="Timeout no request para o Sistema de Parcelamento" account_id="xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" message="Timeout no request para o Sistema de Parcelamento"

In the transaction logs you can see the following message:

An external application called to cancel this transaction Id = xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx with Value xxxx RequestId = xxxx-xx-xxTxx:xx:xx-xxxx. Priority: default. Author: vtexappkey-appvtex.

Simulation

Cannot simulate.

Workaround

There is no workaround, the transaction is immediately canceled when this happens.

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