Menu
Feedback
Start here
Tutorials
Developer portal

Known Issues
Support Rules
Troubleshooting

Frequently Asked Questions
Announcements
Known issues
Timeout in the query to Analytics preventing to check the inventory log
Timeout in the query to Analytics preventing to check the inventory log
ID: 984482
Fixed
Published on 2/19/2024
Last update on 7/3/2024

Summary

Update log in the inventory UI sometimes returns the error: Request failed with status code 500 for some specific SKUs, due to a timeout in the query to Analytics (where the data is stored), and no log for the SKU will be shown in the UI.

This timeout could be due a high volume of updates in the SKU, or any other factor that makes this query takes longer than the maximum time of 40s;

Simulation

Due to the variable being the response time for the query to Analytics, it is not possible to replicate in a concise way.

Workaround

There is no workaround available.

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback