The system does not allow multiple cancellation with Giftcard
ID: 309117
Backlog
Published on 3/27/2022
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Last update on 6/25/2024
Summary
The system is not sending the partial cancellation of a Giftcard transaction. We also found a scenario where the same thing happens, however the cancelation works. This leaves the refund amount higher than the transaction amount because the value refunded is the first partial refund + the second refund with the full amount.
Simulation
Find a transaction where a partial refund/cancellation was requested using Giftcard.
Workaround
There's no workaround, however, the user can add the refundable credit via admin UI.