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Pickup point is not displayed when associating a shipping policy
Pickup point is not displayed when associating a shipping policy
ID: Zendesk Ticket
Backlog
Published on 12/16/2021
Last update on 1/13/2022

Summary

After creating a pickup point, you must associate it with a shipping policy to make it available to customers. The Pickup points names field (from the shipping policy) must be filled in with the name of the registered pickup point. To do this, you must search by pickup point name. However, when there are more than 999 pickup points registered in the store, the pickup point may not be found.

This means that the desired pickup point may not be displayed in the search results for stores that have more than 999 registered pickup points.

Simulation

To run the simulation, make sure that the store has more than 999 registered pickup points.

  1. Create or edit a shipping policy:
    1. In the **Link pickup points **window, search for a pickup point in the Pickup point names field;
    2. Notice that the desired pickup point is not displayed in the search results.

Workaround

There are two workarounds for this scenario:

  • Via Admin: in this case, you must link a tag to the pickup point. When creating a pickup point, use the tag field to add the pickup point to a group. Fill in the Pickup point tags field before searching for the pickup point in the Pickup point names field.
  • Via API: you can associate the pickup point with a shipping policy using the Update shipping policy API.
    1. Use GET to check the shipping policy settings;
    2. Replace the deliveryChannel: delivery field with deliveryChannel: pickup-in-point;
    3. In the pickupPointsSettings object, enter the pickup point ID in the PickupPointIds field.
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